Dealer FAQs

If you would like more information about our products, we will be happy to discuss the features and benefits of our program and the products with you. Please contact us via email or by phone 866-541-0088.

After reviewing with a Safe-Guard Representative, please scan and send your completed dealer agreement to us via:

• email
• fax (678) 553-1356
• or mail it to:
  Two Concourse Parkway
  Suite 500
  Atlanta, GA 30328
  Attn: Legal and Compliance Department

We’ll be happy to speak with you. Please contact us via email or by phone 866-541-0088.

Please visit our Business Tools and Forms page and fill out a Supply Request Form. If you can’t find the Contract you are looking for, please contact us.

Please refer to the customer contracts for exact Coverages and Exclusions. We are available to help you answer any program questions at 866-541-0088.

Log in to the Portal, go to eContracting, then View/Edit/Remit eContracts. You can view the contracts that have been remitted by clicking on “View Submitted eContracts.”

To ensure that your customers have uninterrupted coverage, as well as business processing efficiency, Customer Agreements should be remitted to us on a weekly basis. We must receive all production by the last business day of the month to be counted for that business month.

Go to the New User Request page (click here) to request an Account. We will review your Account request within 24 hours.

It’s easy! Take me to the login portal.

On the Portal, you will find helpful tools and resources including eContracting, valuable claims information, remittance and reporting.

Visit “Lost Password” to retrieve login information.

When you log into your account, go to “Login/Account,” then to “Modify Account Info.” Modify account now. There, you can change any account information, including your email address.

Please refer to the customer contract for cancellability and transferability. Initiate a transfer or initiate a cancellation online. Please also feel free to call us at 800-742-7896.

Yes, we offer a convenient eContracting option. Please visit the Portal and create an account. Once your account is created, click on the eContracting link. There, you will find the option to sign up for eContracting.

We are integrated with multiple DMS and menu providers for your convenience. Check out a complete list of our technology partners.

Please contact us at 866-541-0088 and we will be happy to assist you.

If you have a Portal Account, you can search for contracts online. Additionally, please contact us at 866-541-0088 and we will be happy to assist you.

Please contact us at 866-541-0088 and we will be happy to assist you.

Filing a claim with Safe-Guard is simple and easy. If you are a dealer, there are 3 ways to initiate a claim with Safe-Guard. You can either:
1. Call us at 800-890-7211
2. Initiate a claim online
3. Utilize the Safe-Guard Tire & Wheel Mobile Claims App. iTunes Google Play

You can check your claim status online. All you need is your claim number OR the last 7 digits of the vehicle identification number (VIN), and the customer’s ZIP/Postal Code.

You can also contact us at 800-890-7211.

The dealership may be responsible for the pending claim. However, it may be possible to activate the contract for future claims. Please contact us at 866-541-0088 and we will be happy to assist you.

If you would like to add a PDR or Windshield repair technician to our network, please download the Paintless Dent Repair Network Application and complete the documents.

Please email completed Repair Network Applications to customerserve@sgintl.com or fax to (678) 553-1356.

Alloy Wheel Repair Specialists is our preferred partner. We will review alternate providers on a case-by-case basis. Please call us at 866-541-0088 with any questions.

Safe-Guard will provide you with a user name/password. Email us or call (855) APP-CLMS (855-277-2567).

No, the Safe-Guard Tire & Wheel Claims App is free and provided to deliver an efficient claims solution and drive customer satisfaction.

Open the Safe-Guard Tire & Wheel Claims app, click on the link “forgot password” or “forgot user name” to retrieve your password.

Please contact the Client Relations team at 866-541-0088 and we will be happy to assist you.

Late remittance agreements are automatically sent out to Dealers when a contract is remitted outside of the contractually required timeframe. The late remittance agreement includes a 30-day indemnification which begins on the date Safe-Guard receives the signed agreement and the late fee. For additional questions, please call 866-541-0088.

Please contact the Client Relations team at 866-541-0088 and we will be happy to assist you.

The dealership may be responsible for the pending claim. However, it may be possible to activate the contract for future claims. Please contact us at 866-541-0088 and we will be happy to assist you.

You can find out more information about Safe-Guard University, including attending a training session, by emailing us or calling us at 866-541-0088.

In addition to SGU, Safe-Guard offers customizable training. For more information email us or call us at 866-541-0088, and we’ll be happy to speak with you.

Safe-Guard offers a variety of marketing materials to support your business. Check out our Business Tools & Forms page and fill out a Supply Request form.

Our Claims Center is open:

Mon-Fri – 7:00am to 8:00pm Eastern
Saturday – 8:00am to 5:00pm Eastern

The Customer Service team is available

Mon-Fri – 8:30am to 8:00pm Eastern
Saturday – 8:00am to 5:00pm Eastern

All other departments are:

Mon-Fri – 8:30am to 5:30pm Eastern